Refund Policy

At Internet Plans Direct, we are committed to providing reliable internet and telecom services. This Refund Policy explains eligibility, billing practices, and how refund requests are handled.

Service Activation & Billing

Charges begin once your service is successfully activated. Fees may include installation costs, equipment charges, service plan fees, and applicable taxes. By activating service, you agree to the pricing and billing terms provided at signup.

Eligibility for Refunds

• Billing errors or duplicate charges
• Service activation failure due to technical limitations
• Service outages not resolved within a reasonable timeframe
• Cancellation within any applicable trial or satisfaction guarantee period

Non-Refundable Charges

• Completed installation or setup services
• Used service periods after activation
• Equipment damage or missing returns
• Third party service or activation fees

Cancellation Policy

Customers may cancel service at any time by contacting customer support. Cancellation requests must be submitted before the next billing cycle to avoid additional charges. Services remain active until the cancellation request is processed.

Equipment Returns

If equipment is provided, it must be returned in good condition within the specified return period. Failure to return equipment may result in replacement charges.

Refund Processing

Approved refunds are processed within 7–14 business days and issued to the original payment method. Processing times may vary depending on your financial institution.

Disputes & Support

If you believe a billing error has occurred, please contact us immediately so we can investigate and resolve the issue promptly.